Why taking the Service Sector Management course at VERITAS UNIVERSITY is a great idea?
Date: July 12th 2019
It is a unique opportunity for VERITAS UNIVERSITY to offer the course Service Sector Management in a country like Costa Rica. The Service Industry has become the main economic activity here. This country is in the process of a transformation of its economic development scheme. Given this, Costa Rica has development Free Zones and Industrial Parks where foreign companies of world reputation have established their Customer Service Centers.
This course will introduce the student to the services industry activity as a separate and distinct area of management. It is thus designed to supplement basic marketing and marketing strategy courses by focusing on problems and strategies specific to the activity of the service. Specifically, we will focus our attention on understanding four main areas: the service experience and the special characteristics of services, the satisfaction of service customers and the need to integrate marketing, human resources, and operations within the service and the importance of customer management. The students will also have the opportunity to visit successful and world-renowned companies located in Costa Rica’s’ free zones such as Amazon, IBM, and Hallett Packard and visit their Customer Service Centers.
We can assure the students that they will be impressed by this learning experience where the competences and skills acquired will be complemented by visiting successful and world-renowned projects located in this beautiful tropical country.
If you are interested in any of these courses, we will love to give you more information and tell you about all the benefits of studying at VERITAS. Please, leave your information in our contact form, and one of our colleagues will get to you shortly!
"I became way more curious about the world, I want to travel more now, I want to meet more people, learn more things, and I’ve made a lot of friends both Costa Rican and American and from all over the world"